What is the Power User program? | BACK TO TOP

As one of the few in our Power User program, you can take advantage of some new, complimentary features that we've added to your Mail account. It's our way of saying thanks for being such a loyal user.

What new features do Power Users receive? | BACK TO TOP

  • 20MB message capacity. Share more photos and send larger emails with this big boost to your email size limit.
  • 24/7 live support online. Get faster answers with real-time support from our customer care team.
  • Priority email support. Shoot us an email, and your premium status will move you up in the queue.
  • Exclusive updates. Get priority notification about important Yahoo! Mail developments.

How do I access the live support online? | BACK TO TOP

It's easy! Once you're a Power User, just click Help in the upper-right corner of your Mail window. Next click the Contact Us tab near the top of the Help page.

On the Contact Us page you will find the Chat with us live now option, as well as options to resolve your issue via priority email channels that correspond to the types of issues you may be experiencing. Click Chat with us live now—or on any of the email options—and get support from our customer care team.

How do users qualify for the program? | BACK TO TOP

Power Users are the heaviest and most frequent users of Yahoo! Mail and were selected by Yahoo! to participate in this pilot program. These users spend an incredible amount of time using Yahoo! Mail, so the Power User program is our way of thanking them.

How do I know if I'm a Power User? | BACK TO TOP

Power Users who have opted in to receive communications from Yahoo! will receive an email welcoming them to the program.

Can Power User status expire? | BACK TO TOP

The Power User program is a pilot program and access to these features is available for a limited period of time. Yahoo! may discontinue the program or one's status as a Power User at any time and without notice. Also, Power User status will automatically end when an account expires or is terminated.

Does the Power User program replace Yahoo! Mail Plus? | BACK TO TOP

No, the Power User program lacks many of the advantages of Yahoo! Mail Plus, such as the absence of graphical ads, POP access, SpamGuard Plus, AddressGuard, stationery, phone support, and no account expiration.